Refund policy

 

Cancellation, Refund and Return Policy (Genetic Testing Package and Finger Prick Blood Test):

​

We understand that circumstances may arise that require a refund or cancellation of your nutritional genetic testing and blood finger prick test order. Please review our policy below:

​

Refund Policy:

  • Refunds are only available for orders that have been cancelled within 24 hours of purchase.

  • To request a refund, please contact our customer support team with your order details.

  • Refunds will be processed within 7-10 business days upon receipt of the returned test kit.

  • The testing kits (Genetic testing and Finger Prick Blood Test), shipping and handling charges are non-refundable after 24 hours of the initial purchase.  

  • Refunds are issued to the original method of payment used for the purchase.

​

Cancellation Policy:

  • Orders can be cancelled within 24 hours of placement for a full refund.

  • To cancel an order, please contact our customer support team with your order details.

  • Once an order has been processed and shipped, it cannot be cancelled.

​

Exceptions:

  • In the event of a defective or damaged test kit, please contact our customer support team for assistance.

  • Partial refunds or replacements will be provided for defective or damaged test kits upon verification.

 

Contact Us: If you have any questions or concerns regarding our refund and cancellation policy, please don't hesitate to contact our customer support team at emily@mynutridna.com.

​

We strive to provide exceptional service and support to our customers and appreciate your understanding of our policy.

​

Cancellation and Refund Policy (Nutrition Consultation):

​

We strive to provide the best service possible and understand that sometimes plans may change. Please review our cancellation and refund policy for nutritional consultations below:

​

Cancellation Policy:

  • 48-Hour Cancellation: You can cancel your consultation appointment up to 24 hours before the scheduled time for a full refund.

  • Late Cancellations: Cancellations made less than 48 hours before the appointment will incur a 50% cancellation fee.

  • No-Shows: If you do not attend your scheduled consultation without prior notice, you will not be eligible for a refund.

 

Refund Policy:

  • Full Refund: Full refunds are available for consultations canceled at least 48 hours in advance.

  • Partial Refund: For cancellations made less than 48 hours before the scheduled time, 50% of the consultation fee will be refunded.

  • No Refund: No refunds will be provided for no-shows or cancellations made after the consultation has already taken place.

 

Rescheduling:

  • Free Rescheduling: You can reschedule your consultation at no additional cost if done at least 24 hours before the appointment.

  • Late Rescheduling: Rescheduling requests made less than 48 hours before the appointment will incur a 25% rescheduling fee.

 

Process for Cancellation and Refund:

  1. Contact Us: To cancel or reschedule your consultation, please contact our customer support team with your appointment details.

  2. Refund Processing: Refunds will be processed within 7-10 business days to the original method of payment.

 

Contact Us: If you have any questions or need assistance with cancellations or refunds, please reach out to our customer support team at emily@mynutridna.com.

​

We appreciate your understanding and cooperation with our policy, and we are committed to providing you with the best possible service.